Real FAQs from Daily Working Life

Our HQ-Business sales team has gathered the actually most common questions from conversations with commercial customers – of course including the answers.

How do I become a HQ-Business customer?
In general, you just need an official business registration within a relevant business sector, as for example stationery, electrical goods, office supplies, or managed print service. If your business is not directly related to the sale of toner and ink, we need an additional proof that shows where and how you will resell our products.

And then, you can start! Since you are a new client, the two first invoices are billed via advanced payment. After that, you can easily pay on account.

By the way, with us, as a commercial dealer, you don’t need an own warehouse or a lot of cash for big goods deliveries. Our convenient dropshipment service delivers your products directly on demand to your clients. The next paragraph tells you more about how exactly this works.

Can I have the products directly delivered to my clients?
Yes, with our dropshipment service. As soon as you are logged into our online shop, you just have to fill in a different delivery address – the one of your client. Each time, a different address is selected, our system automatically creates a neutral delivery note with your details as the sender address. That way, the products will be shipped from our warehouse directly to your client.

How is my logo implemented on the delivery note if I use direct shipment?
We are happy to include your company logo on the delivery note if you use our dropshipment service. Just send us a .jpg file with the measurements 280 x140 px to

Until when do I have to place my order so that the goods leave the warehouse on the same day?
Until 3.30 p.m. This applies for all shipments within Germany

Where can I find the tracking ID for my package?
You find the tracking ID for your order in our online shop at the menu item “orders” as well as in the e-mail that we have sent you together with your order confirmation.

As a commercial dealer, do have to pay attention to patent reliability?
Some people may compare patent infringement concerning alternative toners and inks with illegal parking. At first, everything works fine. Nobody notices it. If you get caught, you behave well and pay your fine. Nevertheless, in the end, the total calculation works out well. But it’s not that easy.

Our experience has shown: When it comes to patents, eventually everybody will be caught. Depending on the financial strength of the company, such a patent case – in contrast to a parking ticket – can quickly turn into an existential threat. For this reason, we work exclusively with suppliers who meet our strict quality and patent legal requirements. In addition, our purchasing department verifies the goods again based on specially developed guidelines.
Should a patent issue arise, we as HQ-Patronen GmbH will assume responsibility. As a dealer, you can therefore count on the reliability of our products.

How can I connect my online shop directly with HQ?

You can connect your online shop with ours using an API interface. This saves you the manual ordering process. You find a detailed documentation for the programming of the API interface in the download section of our online shop at the menu item “API”. This kind of interface connection is very common and easy to implement if you have good basic programming knowledge.

Can I get a discount if I order large amounts?
Yes. The exact terms are a matter of negotiation. Please feel free to talk to our sales team.

Where can I get a price list?
You find a price list in the download section of our online shop. We have one price list only for alternative products and one list for all products.

When do I get the invoice?
Every evening, on the day your products left our warehouse.

How long does the warranty apply? How do I process a complaint?
The warranty of our alternative products applies for one year. This includes the functionality of the product as well as the printing quality and potential damages of the printing devices.

The warranty of original products depends on the manufacturer’s warranty. Usually, you find an information about that on the packaging of the product.

In order to process your complaint as smoothly as possible, you find a return form with a detailed description of a successful return process in our download section at the menu item “complaint”.